Right of withdrawal

You have a statutory 14-day right of withdrawal for eligible online purchases. Our 30-day money-back guarantee gives you more time to request a return.

You can notify us using the form below or email support@plexiframe.com with your order number and decision to return. You do not need to use this form. Keep a copy of your notice.

Your details

Please enter your name.
Please enter a valid email address.
Shown in your order confirmation, e.g. #1234 Please enter your order number.
Leave empty if you are withdrawing from the whole order

Fields marked with * are required.

When does the right of withdrawal not apply?

The right of withdrawal applies to most goods, but as a rule not to:

  • Goods made to your specifications or clearly personalised.
  • Sealed goods which are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery.
  • Goods that deteriorate or expire rapidly.
  • Goods that, after delivery, are inseparably mixed with other items.

If in doubt, you are always welcome to contact us.

The statutory model withdrawal form

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To support@plexiframe.com:

– I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service
– Ordered on / received on
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

You can also simply complete the form at the top of this page and we will register your withdrawal right away.