Terms of service

About the seller

PlexiFrame is operated by RN Focus OÜ, registry code 16345066, VAT number EE102556203.
Kessi tänav 5, 13516 Tallinn, Estonia.
Email: support@plexiframe.com
Phone: +372 5396 3470.

This is our registered business address, not a shop or an automatic return destination. Please contact us for return instructions.

Updated September 25, 2026. These terms apply to purchases from PlexiFrame. They do not remove more favourable commitments made for existing orders or mandatory consumer rights.

Ordering and payment

Select your product, finish and quantity, add them to your cart, and enter your contact and delivery details at checkout. Review the total and delivery options before submitting the order with an obligation to pay. We send your order confirmation by email.

Product prices, applicable taxes, currency, shipping charges and the total payable are shown before payment. Available payment methods are shown at checkout. Payment authorisation and processing depend on the method selected. Contact us if you need help with an order or payment.

Delivery

Available shipping options and charges are shown at checkout before payment. Delivery times depend on your destination and the shipping service. For a current delivery estimate, or if no shipping option is available for your address, contact support@plexiframe.com before ordering.

Any delivery period agreed for your order applies. Unless a different period is agreed, consumer orders must be delivered within 30 days. Contact us if your delivery is delayed; your statutory remedies remain available. We remain responsible for the goods until you receive them, subject to the rules for a carrier independently commissioned by you.

Returns and refunds

30-day money-back guarantee

You have 30 days after receiving your order to tell us that you want to return it, without giving a reason. Email support@plexiframe.com or use our withdrawal form. Include your order number so we can help.

We will provide return instructions and the correct return destination. Do not send goods to the former Danish address or our registered office without instructions. Your notice is effective when sent; it does not depend on us approving it. Please send the goods back within 30 days of your notice.

Return postage and condition

You cover change-of-mind return postage unless we agreed otherwise for your order. Contact us about a return label and its cost before using one. Please pack the goods securely. You may inspect them as you would in a shop. Any deduction for diminished value must reflect handling beyond what is necessary to establish their nature, characteristics and functioning.

Damaged, incorrect or defective goods

Contact support@plexiframe.com with your order number and a description of the problem. Photos can help us resolve it. We cover necessary return costs for a valid defect or incorrect-item claim. Your statutory rights, including applicable two-year defect rights, are unaffected.

Statutory withdrawal and refunds

Eligible EU consumer purchases include a statutory 14-day withdrawal right. Our 30-day guarantee extends the time to notify us. For withdrawal, we refund without undue delay and no later than 14 days after your notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. For a full statutory withdrawal, the refund includes the cost of our least expensive standard outbound delivery option. Any extra cost for a more expensive option you selected is not refundable. Your bank may take additional time to display the refund.

Commitments and more favourable rights attached to existing orders remain in effect. These terms do not limit mandatory consumer rights.

Defects and guarantees

You have statutory remedies for goods that do not conform to your contract, including applicable two-year defect rights from delivery. Notify us promptly after discovering a defect; for consumers in Estonia, notify us within two months of discovering it. Depending on the circumstances, remedies may include repair, replacement, a price reduction or a refund. Necessary costs of a valid defect claim are borne by us. These rights are separate from our 30-day return guarantee and any additional guarantee expressly included with your purchase.

Privacy and cookies

RN Focus OÜ is the controller of personal information processed for this store. Our Privacy Policy explains collection, service-provider sharing, retention, cookies, advertising and your data-protection rights. Contact support@plexiframe.com with privacy requests.

Complaints and dispute resolution

Please send complaints to support@plexiframe.com, including your order number and requested resolution. We respond to written consumer complaints within 15 days. If a complaint cannot be resolved directly, you may seek help through the Estonian Consumer Protection and Technical Regulatory Authority and Consumer Disputes Committee, subject to their eligibility rules. For cross-border EU purchases, your local European Consumer Centre can help you identify the appropriate route. You may also use competent courts. Nothing in these terms excludes mandatory protections available in your country of residence.